Graphic Impressions Promotions - FAQ
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How do I search for products on this site?

From the Search Catalog Page select the Product Search option. You will be able to search a vast amount of unique items by category, theme, keyword, or even price range. Simply enter your criteria and click search. Use the Advanced Search feature for more defined searches. Additionally, click on "All Products" to see a listing of all categories.

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How do I place my order?

Simply follow the online instructions once you have selected the product(s) you would like to order, or contact Customer Service and we'll begin to process your order immediately.

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We offer a large variety of products in addition to those you see listed on our web site. If you need additional help locating a specific product, please contact us.

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Do you have a Minimum Order?

Our minimum total order is $75. Orders for less than $75 are subject to additional handling charges.

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 What is a Setup Charge?

This is a nominal fee that applies to some orders with an imprint. This charge is for the labor it takes to calibrate the equipment or machinery that is doing the imprinting.

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What is a Screen Charge?

Most products require that a silk screen or plate be made in order to apply your custom imprint. If your artwork is more than one color, a screen must be made for each color. Certain products do not require a screen charge when the imprint is comprised of only simple, straight-line text. Screen charges are one-time charges per product, per imprint. New imprints will require new screens and charges.

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Is Shipping & Handling free?

Prices do not include Shipping & Handling charges. All products are shipped F.O.B. factory. Shipping & Handling will be added to your final invoice.

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Can I get a sample of a product before I order?

Yes. Most items are available for sample, and most sample requests are free of charge. However, there may be a nominal fee on the more expensive items, or for shipping charges from the factory. Please call for details.

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Do you keep my imprint on file?

Your digital artwork and order details will be kept on file. Some printing plates and screens are only kept on file for a year or so, depending on the factory. New imprints or new items will require a new plate or screen, and will incur the appropriate screen charge. Again, if you have questions, please ask.

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How long will it take to get my order?

This all depends on the product. Once your order is placed, it may typically take 1-3 weeks, possibly longer, before you receive your items. We can offer rush service on some items for nominal charge when you have a deadline to meet.

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What are the Payment Terms?

Payment in advance via major credit card is almost always required for new customers. Existing customers typically pay a deposit and then extended billing terms. If you want to pay by company check or paypal, just say so. We'll try to accomodate you any way we can.

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Can I see a sample of my imprint/logo before it goes to press?

Yes. We can send you an Adobe Acrobat PDF proof via email. Depending on the item, the factory may provide a production sample prior to going to press.

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Where are promotional products shipped from?

We have suppliers with factories and shipping points throughout the U.S. and World to bring you a vast selection of products. Contact us if you require a specific product's production location.

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What is your return policy?

The products we sell are almost always custom-imprinted, and as such usually can't be returned. However, if there's a misprint or the product is defective, we'll surely make it right. Please contact us within 3 business days of receipt.

If you're buying blank goods, returns get tricky. We'll stand behind the quality and replace defective goods. But since each of our many suppliers have different return policies, it's more than we can handle. So we simply can't accept returns for blank goods that are in fact usable items.

There are absolutely no returns on samples.

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What if I need an item faster than the regular production time?

We have lots of really neat items that can be produced in one day with no rush charges - order today, it ships tomorrow.

Other products have rush charges that vary per product. Whatever your needs, let us know. We'll insure that your order will ship as fast as necessary to make your event. Please be aware that some items cannot be rushed due to production schedules and the timing of the actual printing processes. Please call us for specific details.

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What are acceptable formats, platforms and sizes for Artwork? What if I don't have Artwork?

Don't worry. Send us what you have. Our staff will work with what you send to create exactly what you need, in most cases at no charge. There may be a nominal fee for redrawing or resizing your art for your imprint. If you have any questions, please ask.

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